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Notice for Sleep Apnea Patients Using Philips Respironics CPAP/BiPAP Products

July 20, 2021 by SSM Health

On June 14, 2021, Philips Respironics issued a voluntary recall of its CPAP, BiPAP and mechanical ventilator devices. The recall is due to potential risks related to the foam used to reduce the sound and vibration of the motor. Those risks include but are not limited to headaches, nausea, irritation of the eyes, nose or skin or potential cancer caused from toxic gases. Philips Respironics has recommended that you stop using the recalled units and check with your treating sleep specialist to make an informed decision about whether the benefits of continued use outweigh the potential risks.

What should sleep apnea patients do in response to this alert?

At this time, SSM Health recommends that you reach out to your provider so together you can make an informed decision about whether the benefits of continued use outweigh the potential risks identified in the recall notice.

How can I learn whether my device has been recalled?

Philips Respironics created an online registration process to allow patients to look up their device serial number and start a claim if their unit is affected by the recall. You should register any affected device through the website,, or by phone at 1-877-907-7508.

Where do I find my device’s serial number?

The serial number is on the bottom of your device. See the photo.

  • Turn your machine over
  • The serial number is located on the left of the machine and will begin with a J, P, or C
  • Please do not use the number on the right side that begins with H – this is for the humidifier
Where to locate the serial number on your CPAP device

When can I replace my recalled device?

Philips Respironics plans to handle the remediation of the recalled products. The company indicates that it will replace the current insulation foam with new material as quickly as possible and has already begun preparations. We do not yet know the timeframe for device replacement. They are still working through the development and timing of that program and plan to send a letter to the owners of the recalled devices at an undetermined future date. In addition, the company is recommending that customers and patients halt use of ozone-related cleaning products and adhere to their device instructions for approved cleaning methods.

How do I replace my recalled device?

If you have received your replacement PAP device from Respironics you may find this video's instructions helpful. If you have any issues or questions with getting your new machine set up, you can call Respironics at 833-262-1871.

How can I get more information?

We recommend that you check on the recall’s latest developments by periodically visiting the recall website,

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